If you're experiencing a unique issue with accessing Knowledgehook, our team may request a screenshot of the browser console to help us troubleshoot and provide the most accurate instructions. Here's how to get a screenshot that includes the browser console if you are using Safari on a Mac computer.
Log into your Knowledgehook account in the Safari browser.
Look at your Safari menu bar at the very top of your screen. If you don’t see "Develop" in the menu bar, choose Safari > Preferences.
Select "Advanced," then check “Show Develop menu in menu bar.”
Once you see "Develop" in the Safari menu bar, open it and select "Show Javascript console." On the screen that pops open, make sure you have it open to the "Console" tab.
Also, once you have the "Develop" option added to your Safari menu, you can use the keyboard shortcut Command + Option + C going forward to quickly force open the console.
While reproducing the issue you intend to report, take a screenshot of your full screen, including the open Console tab, and send that to support@knowledgehook.com
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