My Student Forgot Their Password

• The student is trying to access their Knowledgehook account for a GameShow or Mission.

• You are signed in to your teacher dashboard.

• For security, confirm that the student requesting the reset is the correct student.

You can reset an individual student's password from your teacher dashboard. The student will then be able to access their account and change the password again if they choose.

1. Open your teacher dashboard.

2. Select the student whose password needs to be reset.

3. Select Reset Password.

4. Enter a new password for the student.

5. Select the checkmark to save the new password.

The student's password will be reset, and they can use the new password to access their account.

Students can request a password reset while they are logging in by selecting Forgot Password. If you are signed in to your teacher screen, the request will appear there for your approval.

1. Have the student select Forgot Password on the login screen.

2. Watch for the password reset request bar at the top of your teacher screen.

3. Confirm that the request is from the correct student.

4. Select Approve.

5. Have the student enter a new password.

Pro Tip: Have the student in front of you when approving a live password reset request so you can verify their identity.Warning: You cannot reset passwords for all students at once. Password protection cannot be removed because it helps prevent other students from accessing an account and answering questions as someone else.Alternative: For live events where students do not need individual accounts, run a GameShow with students joining as guests. Guest students do not earn progression, but you will still receive a report of their answers.

No. Passwords must be reset individually; there is no feature to reset all student passwords at once.

No. Passwords protect student accounts from unauthorized access and prevent students from answering questions for another student.

Run a GameShow and have students join as guests. This is a live event, and guest students will not earn progression, but you will receive a report showing how they answered the questions.

Students can select Forgot Password while logging in to send a live request to a signed-in teacher. The teacher must approve the request before the student can enter a new password.

You can register your class by importing it from Google Classroom. Students can then select Log in with Google, which links their Google account to their Knowledgehook account without requiring a Knowledgehook password.