Managing Active Classes for ClassOS Pro Access – Knowledgehook

Before You Manage ClassOS Pro Access

Your ClassOS Pro teacher subscription allows a set number of active classes to use ClassOS Pro features, including teacher supports and enhanced reporting.
If your subscription includes 1 Active Class, only one class can use ClassOS Pro features at a time.
To move ClassOS Pro access from last year’s class to a new class, downgrade the old class first, then upgrade the new class.

How to Downgrade a ClassOS Pro Class

Step 1: Go to the Classes page

Open the Classes page in Knowledgehook.

Step 2: Select the ClassOS Pro class to downgrade

Find the class to downgrade and click the ClassOS Pro icon.

Alternatively, in the hamburger menu, click Downgrade to Free.

Step 3: Downgrade to Free

Confirm downgrade in the popup modal.

On success, you receive a feedback toast message.

How to Upgrade Another Class

Step 1: Upgrade the new class

On the Classes page, click Upgrade on the class you want to use with ClassOS Pro.

Step 2: Confirm there is room in your subscription

After downgrading a ClassOS Pro class, your subscription has an available active class slot.

On success, the class upgrades to ClassOS Pro

Using a ClassOS Pro Code

If your school district gave you a ClassOS Pro code, you can use the code instead of a teacher subscription.

ClassOS Pro classes using a code do not occupy room in your teacher subscription.
When you click Upgrade, select Use a Code and enter the code provided by your school district.

Tips and Warnings

💡 Pro Tip: Downgrade classes you no longer actively teach so your ClassOS Pro subscription can be used with your current class.

⚠️ Warning: Downgrading a class removes ClassOS Pro access from that class, but it does not delete the class or its reports.

⚠️ Warning: If your active class limit is full, you must downgrade an existing ClassOS Pro class before upgrading another class through your subscription.

FAQs / Troubleshooting

Q: What happens when I downgrade a ClassOS Pro class?
A: The class becomes a Free Class. You can still use free features such as GameShows and access your reports.

Q: Why can't I downgrade my ClassOS Pro class?
A: If your class uses a Premium Code, it doesn't count toward your subscription's Active Classes limit and cannot be downgraded.

Q: Can I move ClassOS Pro access to a new class?
A: Yes. Downgrade the old class first, then click Upgrade on the new class.

Q: Does a ClassOS Pro code use one of my subscription’s active class slots?
A: No. Classes upgraded with a ClassOS Pro code do not occupy room in your teacher subscription.

Q: What should I do if I still have questions?
A: Contact Knowledgehook Support for help with your subscription, class upgrades, or ClassOS Pro code.