Principal Frequently Asked Questions – Knowledgehook

How do I log in to my account?

You should receive an email from Knowledgehook with a link for you to log in to your account
You will need to set a password as the link is only active for 30 days

Do you have a pre-existing teacher account?

Log in to your account as normal and navigate to your principal role (instructions here)
If you have forgotten your password please follow the reset instructions on the login page

Need more help? Contact support@knowledgehook.com

*Google SSO does NOT work with administrator accounts

How do I access my account? All I see is my old teacher account.

Did you have a teacher account before you became a principal? Are you interested in still having access to the teacher tool?

You can easily switch between roles in your account settings (instructions available here)

Why is data missing?

I am missing grade-level data on my dashboard - Why is this happening?

There are a few reasons this may occur:

Are all of your teachers attached to your school? (see information below)
Not enough data has been collected (40 questions need to be answered in a specific grade for data to be displayed)
Is your teacher using Knowledgehook with their students?

Where is the data coming from?

All the data you see on your dashboard is coming from the classrooms that the teachers inside your school have created - if a teacher is missing from your dashboard list, their data is NOT showing up in your school.

What is the difference between Question Proficiency and Readiness to Learn tabs?

Question Proficiency is current grade level results as students complete work in their assigned grade they are populating data onto your dashboard.

Readiness to learn is prior grade level results as students complete Knowledgehook built-in diagnostic ( Warm-Ups or Assess Prior Knowledge activities) they are populating data onto your dashboard.

*Some things to keep in mind about these dashboards:

they do not include teacher-created or edited questions
they do not include EQAO questions
If students are designated to the incorrect grade level and assigned correct grade level work, they will not show up in the data set - grade designation and assigned activities need to align in order for data to be pulled.

Where is my teacher?

Are you missing a teacher on your usage page?

Please connect with your teacher so they can change their school (instructions available here).

If you run into issues with this please contact support@knowledgehook.com

How do I remove teachers?

Have you noticed a teacher in your school list that belongs somewhere else?

You can easily remove them through your usage tab on your school dashboard using the teacher list in the view more section of the usage stats (instructions available here)

How do I join my teacher's classroom as a teacher?

Teachers can now add you to their classroom as a co-teacher (Instructions here)

What is the difference between Impact Challenge and Measure growth?

For a high-level overview and how it impacts you as the principal check out this article

Measure growth: This is when teachers do a post-assessment of an entire activity.

Running a Post Assessment and the Measure Growth/Impact Feature – Knowledgehook

Measure impact: This is when teachers run post-assessments on a particular area of need that students struggle with.

The Impact Challenge – Knowledgehook

How do my teachers access the built-in math support resources?

There are three points where teachers can access support resources through Knowledgehook.

Before instruction through the lightbulbs either on the activities page or through viewing individual questions (instructions available here)
Post assessment through their reports and focus areas notifications (instructions available here)
An email will be sent later in the evening to the teachers letting them know which students have struggled on the assessment.

Where do I access the built-in math support resources?

You can access them like a teacher would if you have a teacher role (see above instructions).

Or you can access them through your school dashboard. By accessing the most granular level of the dashboard and clicking on the light bulb next to the topic area. (instructions available here)