What is the Knowledgehook Shop?

The Knowledgehook shop is a place where teachers can buy Knowledgehook swag, math resources, and other classroom materials.  Credits earned from the Knowledgehook Rewards program can be used to get substantial discounts off of items offered on the shop.  

Login as a teacher and click on "Math Shop" to access the shop

How do I earn credits?

Certain activities in Knowledgehook will earn you credits towards the store.  We will constantly be updating and adding new ways to earn credits so stay tuned.   See what earns you credits now

How do I use my credits?

Credits can be used for products in the Knowledgehook store, either making the item completely free, or applying a discount. 

You can choose to use them as you go or save them to use on a later purchase.

For more info about credits click here 

Active Teacher Discount

When teachers maintain an active status on Knowledgehook (meaning run at least 1 activity once a week for a month) they are eligible for a $2 discount for every 20$ spent.

Cancelling an Order 

If you wish to cancel an order, please contact customer service at [email protected]

Return and Exchange Policy 

Return and Exchange Policy 

If you are unhappy with your purchase, you have 30 days from date of delivery to return unused items in sellable condition.

If you receive an item in error or your delivery is damaged please contact us at our customer service line – [email protected]

How do I return or exchange an item?

Our goal is to ensure that you are completely satisfied with your purchase. Please inspect your order immediately upon receipt and contact customer service department if:

There is noticeable damage to the product.

The product shipped to you has been sent in error.

Returns are accepted within 30 days of purchase, provided the returned product is unused and in original saleable condition. If you have received the shipment and a product is damaged, we recommend that you inspect the package before you sign for it and if there is obvious damage from shipping, we recommend you refuse the shipment.

 If product was ordered by the customer in error, the customer is responsible for shipping charges on the return.

A 15% restocking fee will be charged if applicable.

All returns must be authorized by our customer service department please contact customer service at [email protected] and they will help to direct you to the proper channels for having the return authorized.

We will gladly refund your original shipping cost if you are returning an item because of an error on our part, or we have determined that the product is defective or damaged.

How do I track my order status?

Contact [email protected]

 

Shipping Information 

To all Canadian customers, our standard shipping takes 15-20 business days. 

Due to some service provider restrictions, we do not ship to P.O. Boxes on specific items. Please contact [email protected] for more details. 

 

What are your shipping prices?

Flat Shipping cost of $4.50 is applied to every order.

Orders with shipping location in NT, YT, NU, and air drop zones may be subject to additional shipping surcharges. 

Oversized products (extreme weight or bulk) are also subject to additional shipping charges.

 

Do you offer expedited shipping?

If you are a Canadian customer who needs expedited shipping services, please contact us directly after you place the order.

Please Note: The cost for expedited service varies depending on the service you request. Expedited service may not be available for certain locations.

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